Thai Airways Approves Compensation Measures for Flight Disruptions Caused by Heavy Rain and Flooding

Key summary

The Board of Directors of THAI (Thai Airways Public Company Limited) has approved compensation measures to address damages resulting from heavy rain and flooding between September 26-30, 2026. The initiative aims to demonstrate accountability and alleviate the distress faced by passengers affected in three specific categories: delayed flights, cancelled flights, and delayed baggage handling. Compensation will be assessed on a case-by-case basis according to the facts and extent of damage incurred, adhering to relevant regulations and laws.

Passengers impacted by flight delays or cancellations may submit claims for compensation and request supporting documentation necessary for insurance claims via the dedicated portal at https://www.thaiairways.com/en-th/content/help/flight-disruption/. Upon submission, THAI will expedite its review process and contact passengers promptly to inform them of the decision outcomes.

Alternatively, passengers wishing to file claims can visit the Customer Care Center located on the 3rd Floor of Building 1 at THAI's headquarters on Vibhavadi Rangsit Road, Bangkok. The center operates daily without interruption from 08:30 to 16:00 hours. Dedicated staff are available to provide guidance and facilitate the claims process for affected passengers.