Thai Airways Board Approves Compensation Measures for Passengers Affected by Floods and Flight Cancellations

Key summary

The board of directors of Thai Airways Public Company Limited has approved compensation measures for passengers affected by severe flooding between September 26 and September 30, 2026. The company expressed deep regret for the inconvenience caused to travelers during this period due to heavy rainfall and flooding. The approved measures cover three specific groups of affected passengers: those impacted by delayed flights, cancelled flights, and those experiencing luggage delays. Compensation will be assessed on a case-by-case basis depending on the actual facts and extent of damage incurred, in accordance with relevant laws and regulations. Passengers affected by flight delays or cancellations can submit requests for compensation or obtain certification documents to support insurance claims via the Thai Airways website. The company has committed to expediting reviews and contacting applicants promptly to inform them of the results. During the recent flooding in Bangkok, luggage accumulation at Suvarnabhumi Airport reached a peak of 20,000 to 25,000 pieces, impacting more than 200 flights.