AOT plans to cut duty-free floor space at Suvarnabhumi and introduce Premium Service

Key summary

Airports of Thailand (AOT) intends to reduce the area designated for duty-free shops at Suvarnabhumi International Airport, shifting sales to pick-up counters and allocating some space to automated gates. AOT President Paweena Jariyathitipong stated that the current duty-free model has underperformed, leading to a review of space usage to match passenger needs. Duty-free sales will continue but increasingly via pick-up counters. Freed space may serve other airport services. AOT is negotiating with King Power, its main partner, to adjust their business model due to high infrastructure and logistics costs. Currently, King Power operates pick-up counters on the fourth-floor departures level after immigration for city or online purchases. AOT expects to announce a new paid Premium Service this month, separating users from general passengers for arrivals and departures. The service will be open to investors and paying travelers, offering single services like valet parking and golf cart transfers. AOT is deciding on operating the service independently or with an international partner. Infoquest reported an expected November announcement, possibly involving partner airports. The president noted the service adds a new revenue stream despite lower earnings compared to main income. These changes occur while AOT's fifth Suvarnabhumi master plan awaits Transport Ministry approval before Cabinet review. The pick-up shift is separate from arrivals duty-free shopping, which remains in feasibility study as of August. Infoquest reported the Finance Ministry will consider reopening arrivals duty-free and submit it to the Cabinet, with the space likely serving mainly as a pick-up point.