Thai Airways Board Approves Compensation for Three Passenger Groups Affected by Floods

Key summary

On October 17, 2026, Thai Airways Public Company Limited announced a compensation measure approved by its board of directors to assist passengers impacted by heavy rain and flooding between September 26 and September 30, 2026. The company expressed deep regret for the inconvenience caused and confirmed that compensation will be considered on a case-by-case basis in accordance with relevant laws and regulations. Eligible groups include passengers affected by flight delays, flight cancellations, and delayed baggage delivery. Those impacted by flight disruptions can submit claims via the official website or visit the Customer Care Center at Thai Airways Headquarters, located at 16th Floor, Building 3, Vibhavadi Rangsit Road, Bangkok, during business hours from 08:30 to 16:00 daily without holidays. Staff are available to provide guidance and facilitate the claims process.